L2 · DIVISION
Sales & Marketing
Layer 2 — a division. Its scorecard rolls up the departments below it.
39
METRICS AT OR BELOW
2
SCORABLE
1
OFF TARGET OR STALE
122
SCORE
209
HEADCOUNT
4 BOXES BELOW THIS ONE
HIGHEST PRIORITY AT OR BELOW THIS BOX — 39 KPIS
This box has no pack of its own; everything measured here belongs to the boxes below it. Ordered by priority band first, then by worst state — a band is a property of the metric, a RAG is a property of this month.
- P2QA / compliance call scoreTelesales—No data
- P2POS activation rateNational Sales Network33.1%No target
- P2Sales-officer productivityNational Sales Network341.5No target
- P2Disbursement by schemeProduct Development & Marketing72.6%No target
- P2Insurance attachment rateProduct Development & Marketing61.6%No target
- P2Consent rateTelesales4.5%On target
- P3FPD5+ on telesales-originated vintageTelesales2.6%On target
- P4Dials per agent per dayTelesales1,344.7No target
- P4Contactability rateTelesales51.6%No target
- P4Refusal rateTelesales34.0%No target
- P4Lead → application conversionTelesales1.7%No target
- P4Application → disbursement conversionTelesales73.0%No target
+27 more, in the boxes below.
STATE OF EVERYTHING AT OR BELOW THIS BOX
- On target2
- Stale1
- No data2
- No target34