Skip to content
PROTOTYPE — MOCK DATAFigures are generated fixtures derived from the registry. Not ACF actuals.
Menu (13)
?
RESOURCES
What's new

Every sprint from F0, generated from the plan ledger — including the findings, not only the features.

KPI dashboard documentation

The fourteen numbered deliverables, what each one answers and who it is for.

SUPPORT
KPI dashboard universityNOT BUILT

Not built. The nearest real thing today is the 25-minute walkthrough in 07 §2 and the tile-state gallery.

Upskill with KPI dashboardNOT BUILT

Not built. Role-based training belongs after UAT, when the packs people are trained on are the ones they will use.

Create support ticketIN THE ESTATE

ACF's service desk is ManageEngine ServiceDesk Plus — already a source system here (IT-04…IT-10). Q-08 is what would let this raise a ticket rather than describe one.

Ticket dashboardIN THE ESTATE

Same system, same question. The IT Ops pack already measures its SLAs.

Give feedback

Six rounds so far, and what each one produced. This is the loop the product was actually built on.

Vu Tuan Minh (CEO)
exec · read-only
Layers
L1, L2, L3
Scope
ACF and below
Packs in scope
13 of 13
Employee record
— a role, not a person
Settings — access rules and audit →

Clears the persona and returns you to the default reader. At fullstack this is Entra ID (A-21) and the identity stops being a cookie.

L3 · DEPARTMENT

Tele-Sales

Layer 3 — a department. Its scorecard is a metric pack.

12
METRICS AT OR BELOW
2
SCORABLE
0
OFF TARGET OR STALE
122
SCORE
?
HEADCOUNT
1 BOXES BELOW THIS ONE

What is measured here — Telesales

Open the Telesales pack →
QA / compliance call score
TS-08
—
No data
no series
UNMEASUREDStringeeX recordings○ NOT REPORTEDP2target proposed

Head of Telesales·IT System Development

Consent rate
TS-03
4.5%
On target+0.5pp vs 4.0%
MANUALConsent portal⏱ T+1P2

Head of Telesales·IT System Development

FPD5+ on telesales-originated vintage
TS-09
2.6%
On target-1.4pp vs 4.0%
MANUALDWH⏱ T+1P3

Head of Telesales·IT System Planning

Dials per agent per day
TS-01
1,344.7
No target
MANAGEDStringeeX⏱ T+1P4

Head of Telesales·IT System Development

Contactability rate
TS-02
51.6%
No target
MANAGEDStringeeX⏱ T+1P4

Head of Telesales·IT System Development

Refusal rate
TS-04
34.0%
No target
MANAGEDStringeeX⏱ T+1P4

Head of Telesales·IT System Development

Lead → application conversion
TS-05
1.7%
No target
MANAGEDCRM + LOOMS⏱ T+1P4

Head of Telesales·IT System Development

Application → disbursement conversion
TS-06
73.0%
No target
MANAGEDLOOMS → T24⏱ T+1P4

Head of Telesales·IT System Planning

Average ticket size
TS-07
38.5
No target
MANAGEDT24⏱ T+1P4

Head of Telesales·IT System Planning

Agent productivity (VND per agent)
TS-10
725.4
No target
MANAGEDT24 + HR⏱ T+1P4

Head of Telesales·IT System Planning

Agent attrition (collaborator vs labour)
TS-11
85.1%
No target
MANUALHR⏱ T+1P4

Head of Telesales·HR Systems Administrator

Average handling time
TS-12
30.2
No target
MANAGEDStringeeX⏱ T+1P4

Head of Telesales·IT System Development

STATE OF EVERYTHING AT OR BELOW THIS BOX
  • On target2
  • No data1
  • No target9