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PROTOTYPE — MOCK DATAFigures are generated fixtures derived from the registry. Not ACF actuals.
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LAYER 3 — DEPARTMENT KPI PACK

Collections / Debt Recovery

12 metrics7 leading · 5 lagging12 manual9 without a target
Resolved rate by bucket
CO-01
103.7%
No target
MANUALNexusti⏱ T+1

Head of Debt Collection Operations·IT System Development

Roll-forward rate
CO-02
3.5%
+0.5pp vs target 3.0%
MANUALNexusti + T24⏱ T+1

Head of Debt Collection Operations·IT System Planning

Roll-back / cure rate
CO-03
6.4%
No target
MANUALNexusti + T24⏱ T+1

Head of Debt Collection Operations·IT System Planning

Recovery amount vs target
CO-04
1,587.6
No target
MANUALNexusti + T24⏱ T+1

Head of Debt Collection Operations·IT System Planning

Portfolio coverage
CO-05
55,473.1
No target
MANUALNexusti⏱ T+1

Head of Debt Collection Operations·IT System Development

Contact rate
CO-06
54.5%
No target
MANUALNexusti + StringeeX⏱ T+1

Head of Debt Collection Operations·IT System Development

PTP kept rate
CO-07
58.5%
No target
MANUALNexusti⏱ T+1

Head of Debt Collection Operations·IT System Development

Collector productivity
CO-08
14.6
No target
MANUALNexusti + HR⏱ T+1

Head of Debt Collection Operations·IT System Development

Conduct / complaint rate
CO-09
29.4%
Off target
MANUALCS + Nexusti⏱ T+1

Head of Debt Collection Operations·IT System Development

Call-window compliance
CO-10
3,111.2
On target
MANUALStringeeX logs⏱ T+1

Head of Debt Collection Operations·IT System Development

Cost to collect
CO-11
55.9
No target
MANUALFinance + HR⏱ T+1

Head of Debt Collection Operations·IT System Planning

Waiver volume and approval level
CO-12
100.5%
No target
MANUALFinance⏱ T+1

Head of Debt Collection Operations·IT System Planning

LAYER 4 · NO ROSTER FOR THIS DEPARTMENT

Nobody in Collections / Debt Recovery has an employee record loaded, so there is no individual layer here — not an empty one, an absent one. Q-18 has not confirmed that an employee master with stable ids exists, or where it lives, and inventing one to fill this panel would make Layer 4 look far closer than it is.

See every department's Layer-4 position →
INTERNAL PROCESS · WHAT WE NEED BACK
  1. Is this what you are accountable for? Delete what is not; add what is missing.
  2. Is the formula right — especially the denominator?
  3. Who is the metric owner and who is the data owner? They must be two different people.
  4. What is the target, and on what basis was it set?
  5. Where does the number come from today — which system, or which spreadsheet?