← Telesales
INTERNAL PROCESS · KPI · LEADING
QA / compliance call scoreTS-08
—○ No data○UNMEASURED
ACTUAL VS PLAN
VARIANCE TO PLAN — computed in-platform, not in Excel
DEFINITION
- Formula
- QA pass ÷ calls sampled
- Unit / direction
- pct · higher better
- Source system
- StringeeX recordings
- Refresh
- daily_t1
- Target
- ≥ 90% (inferred)
- Target status
- PROPOSED BY IKIGAI (T-01)
- Baseline in context/
- —
OWNERSHIP — two roles, two people (R-G-02)
Metric owner — owns the target and the result
Head of Telesales
Data owner — owns the source system and pipeline
IT System Development
Both proposed by Ikigai and awaiting ACF confirmation (DEC-02).
COMMENTARY — why the number is what it is
No commentary recorded for this metric. A red tile with no explanation is the failure mode the current monthly pack already has.
Commentary is attached to the metric and period, not to a slide. It survives the month — which is what makes a variance reviewable at the next meeting instead of re-argued. Prototype — read-only fixtures; at fullstack this is the COMMENT table with author identity from AD.