MAIN DASHBOARD · BUILT FROM ACF’S OWN KPI-TO-IT MAPPING

What the business asked for, and what IT can supply

44 KPIs, returned by ACF against a template that asks every division. Source: KPI mapping between user and IT20260918.xlsx.

This is not the metric registry. The registry holds 140 metrics across 13 departments and is our draft; this is ACF’s return. They are not the same list and neither contains the other — Q-44 asks which one wins where they overlap, and until it is answered the two stay separate on purpose.

1 · 5 OF 6 DIVISIONS HAVE RETURNED NOTHING

The template says “kindly provide all KPIs each Divisions”. Everything here comes from Sales & Marketing — the workbook labels it under 2 headings (Sales & Marketing Division and Telesales Department), but Tele-Sales is a department of Sales & Marketing, so that is 1 division, not 2. Silent: Operations, IT, Accounting & Finance, Corporate Governance, Corporate Management.

26 Telesales Department18 Sales & Marketing Division0 Operations0 IT0 Accounting & Finance0 Corporate Governance0 Corporate Management

2 · HOW EACH NUMBER ACTUALLY ARRIVES

15Semi-automatedThe system generates a report and the business unit makes the comparison — in Excel. This is the step that has no version history, no audit trail and no reconciliation.
2ManualKeyed by a person.
3System and manualPartly extracted, partly assembled by hand.
2Not statedThe workbook does not say how this number arrives.
22System generatedAn API or a system extract. The number arrives without a person in the path.

THE 15 THAT GO THROUGH A SPREADSHEET

15 of 44 (34%) reach management as “the system generates a report and the business unit makes the comparison”. That comparison has no version history, no audit trail and no reconciliation to the system report it came from — and this is ACF stating it in ACF’s own file, not us inferring it.

Lending Balance vs PlanOperating Revenue vs Plan% Insurance attachmentStandard Scheme Composition RatioApproval Rate – Installment (Standard)Decline-reason breakdownSales staff headcount vs plan (gap)Sales productivity per staffCross-sell conversion rate (IL→CL)ACS Cross-Sell consent rate (String )Cash Loan application rate (from consented)Insurance indicators (plan)FPD5+ / RFR (Northeast pilot KPI)Application Conversion RateDisbursement vs Plan

3 · WHICH SYSTEM CARRIES WHICH KPI

7Stringee and Zalo OA
5LOOM
5T24 and DWH, Power BI
4Stringee
3CRM and LOOM
3LOOM and T24
2AEON has 5 branches (ĐN, CT, CQ, NVT, DTT)
1Consent portal
1CRM / LOS
1Sale Mobile App, CRM & Portal Sale LOOM (disbursement function)
1T24
1T24 / DWH
1T24 / HR

9 name no source system at all. Nothing can be automated against them until one is named — they are the first conversation, not the last.

4 · HOW MANY CAN BE JUDGED AT ALL

21 / 44

HAVE A TARGET

18 / 44

HAVE AN ACTUAL

13 / 44

HAVE BOTH

31 cannot be judged. A KPI with no agreed target is not passing — it is unassessable, and the two need opposite management actions.

5 · WHO EACH NUMBER IS REPORTED TO

10Dept. Head
6Management
3Dept. Head / Management
2MMM / Management
2MMM / BOD
1Monthly Management Meeting (MMM) / BOD
1Dept. Head / Compliance
1Management / Compliance
1Dept. Head / HR

17 name nobody. A number with no audience is a number nobody has agreed to act on.

HOW OFTEN THEY ARE TRACKED

35Monthly
6Daily / Monthly
3Weekly / Monthly

Independent confirmation of Q-32: the business tracks these monthly, while 140 registry definitions declare a daily_t1 cadence.

6 · WHAT THIS DASHBOARD CANNOT TELL YOU

5 of 6 divisions have returned nothing — Operations, IT, Accounting & Finance, Corporate Governance, Corporate Management. The template asks all 6; this dashboard describes the one that answered.
31 of 44 KPIs cannot be judged: 23 have no target and 26 no latest actual. A KPI without a target is not passing — it is unassessable.
9 name no source system at all, so nothing can be automated against them until one is named.
15 arrive as "system generates the report, the business unit makes the comparison". Those numbers reach management through a spreadsheet, so this dashboard is reporting what was typed, not what was measured.
This is ACF's own return, not the platform's metric registry (140 metrics across 13 departments). Where the two disagree, Q-44 has not yet said which one wins.

Computed from the workbook’s own gaps, not written once as boilerplate — the numbers change when ACF completes the return. Custom boards are where a reader assembles their own view; this one is the agreed one.