What we tried, and whether it worked
A campaign names a goal, a window, an accountable owner and a hypothesis — stated before the result, not after. At close it is evaluated against a baseline of the same length immediately before it. A campaign goal never writes a registry target (R-G-16): changing a threshold is a registry change under change control, and a screen that could do it from here is how targets become untraceable.
1 of 4 closed campaigns cannot be evaluated at all. The series in this registry report monthly, so a six-week campaign contains one point. That refusal is the feature: a confident arrow drawn between two numbers that cannot support one is worse than an honest blank. See Q-32.
Dial-window changes and a new number-hygiene pass should raise contacts per hour. TS-08 is carried because contacts per hour is trivially raised by calling the same people more often.
Six weeks of script changes and agent coaching should lift consent capture.
A second DR rehearsal and a runbook rewrite should lift achieved RTO/RPO.
Loosening the manual-referral queue and adding two underwriters should raise the approval rate. CR-09 is carried because the way to raise approvals is to approve worse applications, and that is what the guard is for.
Re-sequencing the disbursement queue should raise same-day completion without raising double disbursements.