← Telesales
INTERNAL PROCESS · KPI · LEADING
Contactability rateTS-02
THIS NUMBER HAS STOPPED ARRIVING
The feed that produces it — Telesales — StringeeX daily — is suspended. The value above is the last one that arrived, and the metric is now not_reported: it cannot render green, and it will not be quietly carried forward. Open the feed.
ACTUAL VS PLAN
DEFINITION
- Formula
- connected ÷ dials
- Unit / direction
- pct · higher better
- Source system
- StringeeX
- Refresh
- daily_t1
- Target
- TBC
- Target status
- PROPOSED BY IKIGAI (T-01)
- Baseline in context/
- ~50% no-pickup, ~15% uncontactable
OWNERSHIP — two roles, two people (R-G-02)
Metric owner — owns the target and the result
Head of Telesales
Data owner — owns the source system and pipeline
IT System Development
Both proposed by Ikigai and awaiting ACF confirmation (DEC-02).
COMMENTARY — why the number is what it is
No commentary recorded for this metric. A red tile with no explanation is the failure mode the current monthly pack already has.
Commentary is attached to the metric and period, not to a slide. It survives the month — which is what makes a variance reviewable at the next meeting instead of re-argued. Prototype — read-only fixtures; at fullstack this is the COMMENT table with author identity from AD.