INTERNAL PROCESS · KPI · LEADING

Dials per agent per dayTS-01

1,344.7— No target◈MANAGEDTelesales — StringeeX daily· SUSPENDED

THIS NUMBER HAS STOPPED ARRIVING

The feed that produces it — Telesales — StringeeX daily — is suspended. The value above is the last one that arrived, and the metric is now not_reported: it cannot render green, and it will not be quietly carried forward. Open the feed.

ACTUAL VS PLAN

DEFINITION

Formula: dials ÷ active agents ÷ business days
Unit / direction: number · higher better
Source system: StringeeX
Refresh: daily_t1
Target: TBC
Target status: PROPOSED BY IKIGAI (T-01)
Baseline in context/: —

OWNERSHIP — two roles, two people (R-G-02)

Metric owner — owns the target and the result

Head of Telesales

Data owner — owns the source system and pipeline

IT System Development

Both proposed by Ikigai and awaiting ACF confirmation (DEC-02).

GUARD METRIC — the check on this number (R-G-06)

QA / compliance call score

TS-08

—

No data

no series

UNMEASUREDStringeeX recordings○ NOT REPORTEDtarget proposed

Head of Telesales·IT System Development

A headline KPI is resolved with its guard, so the pairing cannot be forgotten by the UI.

COMMENTARY — why the number is what it is

No commentary recorded for this metric. A red tile with no explanation is the failure mode the current monthly pack already has.

Commentary is attached to the metric and period, not to a slide. It survives the month — which is what makes a variance reviewable at the next meeting instead of re-argued. Prototype — read-only fixtures; at fullstack this is the COMMENT table with author identity from AD.