PEOPLE & LEARNING · KRI · LEADING

Agent attrition (collaborator vs labour)TS-11

85.1%— No target◇MANUAL

ACTUAL VS PLAN

DEFINITION

Formula: leavers ÷ average headcount, split by contract type
Unit / direction: pct · lower better
Source system: HR
Refresh: daily_t1
Target: bands TBC
Target status: PROPOSED BY IKIGAI (T-01)
Baseline in context/: ~60–65% on collaborator contracts; ~80% candidate drop-off (mgmt)

OWNERSHIP — two roles, two people (R-G-02)

Metric owner — owns the target and the result

Head of Telesales

Data owner — owns the source system and pipeline

HR Systems Administrator

Both proposed by Ikigai and awaiting ACF confirmation (DEC-02).

COMMENTARY — why the number is what it is

No commentary recorded for this metric. A red tile with no explanation is the failure mode the current monthly pack already has.

Commentary is attached to the metric and period, not to a slide. It survives the month — which is what makes a variance reviewable at the next meeting instead of re-argued. Prototype — read-only fixtures; at fullstack this is the COMMENT table with author identity from AD.