← Telesales
INTERNAL PROCESS · KPI · LEADING
Average handling timeTS-12
30.2— No target◈MANAGED
ACTUAL VS PLAN
DEFINITION
- Formula
- total talk ÷ calls handled
- Unit / direction
- number · higher better
- Source system
- StringeeX
- Refresh
- daily_t1
- Target
- TBC
- Target status
- PROPOSED BY IKIGAI (T-01)
- Baseline in context/
- source recorded as \"NA\" in the Sep-26 mapping despite the platform holding it
OWNERSHIP — two roles, two people (R-G-02)
Metric owner — owns the target and the result
Head of Telesales
Data owner — owns the source system and pipeline
IT System Development
Both proposed by Ikigai and awaiting ACF confirmation (DEC-02).
GUARD METRIC — the check on this number (R-G-06)
—
No data
no series
UNMEASUREDStringeeX recordings○ NOT REPORTEDtarget proposed
Head of Telesales·IT System Development
A headline KPI is resolved with its guard, so the pairing cannot be forgotten by the UI.
COMMENTARY — why the number is what it is
No commentary recorded for this metric. A red tile with no explanation is the failure mode the current monthly pack already has.
Commentary is attached to the metric and period, not to a slide. It survives the month — which is what makes a variance reviewable at the next meeting instead of re-argued. Prototype — read-only fixtures; at fullstack this is the COMMENT table with author identity from AD.