L2 · DIVISION
Operations
Layer 2 — a division. Its scorecard rolls up the departments below it.
57
METRICS AT OR BELOW
13
SCORABLE
12
OFF TARGET OR STALE
72
SCORE
?
HEADCOUNT — NOT PLACED
Headcount: One of 222, 15, 5 — the chart does not place it unambiguously. Q-46.
7 BOXES BELOW THIS ONE
HIGHEST PRIORITY AT OR BELOW THIS BOX — 57 KPIS
This box has no pack of its own; everything measured here belongs to the boxes below it. Ordered by priority band first, then by worst state — a band is a property of the metric, a RAG is a property of this month.
- P1Provision expense vs budgetCredit Risk & Portfolio Management65.0%Off target
- P1Gross NPL before write-off + write-off volumeCredit Risk & Portfolio Management28.4Off target
- P2Conduct / complaint rateCollections / Debt Recovery29.4%Off target
- P2Double-disbursement incidentsOperations Department4,635.5Off target
- P2Approval ratioAppraisal / Underwriting55.2%No target
- P2Resolved rate by bucketCollections / Debt Recovery103.7%No target
- P2Disbursement TAT by stepOperations Department0.8No target
- P2FPD5+ on approved vintageAppraisal / Underwriting1.8%On target
- P3Roll-forward rateCollections / Debt Recovery3.5%Off target
- P3Merchant NST monitoringCredit Risk & Portfolio Management4.3%Off target
- P3Monthly archive reconciliation completedOperations Department70.4%Off target
- P3T+1 fee reconciliation completedOperations Department0.7%Off target
+45 more, in the boxes below.
STATE OF EVERYTHING AT OR BELOW THIS BOX
- On target8
- Off target11
- Stale1
- No target37