Skip to content
PROTOTYPE — MOCK DATAFigures are generated fixtures derived from the registry. Not ACF actuals.
Menu (13)
?
RESOURCES
What's new

Every sprint from F0, generated from the plan ledger — including the findings, not only the features.

KPI dashboard documentation

The fourteen numbered deliverables, what each one answers and who it is for.

SUPPORT
KPI dashboard universityNOT BUILT

Not built. The nearest real thing today is the 25-minute walkthrough in 07 §2 and the tile-state gallery.

Upskill with KPI dashboardNOT BUILT

Not built. Role-based training belongs after UAT, when the packs people are trained on are the ones they will use.

Create support ticketIN THE ESTATE

ACF's service desk is ManageEngine ServiceDesk Plus — already a source system here (IT-04…IT-10). Q-08 is what would let this raise a ticket rather than describe one.

Ticket dashboardIN THE ESTATE

Same system, same question. The IT Ops pack already measures its SLAs.

Give feedback

Six rounds so far, and what each one produced. This is the loop the product was actually built on.

Vu Tuan Minh (CEO)
exec · read-only
Layers
L1, L2, L3
Scope
ACF and below
Packs in scope
13 of 13
Employee record
— a role, not a person
Settings — access rules and audit →

Clears the persona and returns you to the default reader. At fullstack this is Entra ID (A-21) and the identity stops being a cookie.

L3 · DEPARTMENT

Appraisal

Layer 3 — a department. Its scorecard is a metric pack.

12
METRICS AT OR BELOW
2
SCORABLE
1
OFF TARGET OR STALE
92
SCORE
?
HEADCOUNT

What is measured here — Appraisal / Underwriting

Open the Appraisal / Underwriting pack →
Approval ratio
AP-02
55.2%
No target
MANAGEDAppraisal daily report⏱ T+1P2

Head of Appraisal Department·IT System Planning

FPD5+ on approved vintage
AP-09
1.8%
On target-2.2pp vs 4.0%
MANUALDWH⏱ T+1P2

Head of Appraisal Department·IT System Planning

Score-band cut-off adherence
AP-08
0
On target
MANAGEDAppraisal daily report⏱ T+1P3

Head of Appraisal Department·IT System Planning

KRI 376/2024 — assessment errors
AP-11
0.0%
On target
MANUALAppraisal QC⏱ T+1P3

Head of Appraisal Department·IT System Planning

KRI 376/2024 — fraud/collusion detected
AP-12
0
On target
MANUALFraud + Appraisal⏱ T+1P3

Head of Appraisal Department·IT System Planning

QA sample pass rate
AP-10
51.6%
Off target-43.4pp vs 95.0%
MANUALAppraisal QC⏱ T+1P4target proposed

Head of Appraisal Department·IT System Planning

Applications received
AP-01
12,940.4
No target
MANAGEDAppraisal daily report⏱ T+1P4

Head of Appraisal Department·IT System Planning

TAT — Installment CD
AP-03
14.3
No target
MANAGEDAppraisal daily report⏱ T+1P4

Head of Appraisal Department·IT System Planning

TAT — ACS cross-sell
AP-04
23.8
No target
MANAGEDAppraisal daily report⏱ T+1P4

Head of Appraisal Department·IT System Planning

TAT — Cash NTB
AP-05
41.3
No target
MANAGEDAppraisal daily report⏱ T+1P4

Head of Appraisal Department·IT System Planning

Decline-reason mix
AP-06
42.4%
No target
MANAGEDLOOMS / Scoring⏱ T+1P4

Head of Appraisal Department·IT System Development

Throughput per underwriter
AP-07
2,015.7
No target
MANAGEDdaily report + HR⏱ T+1P4

Head of Appraisal Department·IT System Planning

STATE OF EVERYTHING AT OR BELOW THIS BOX
  • On target4
  • Off target1
  • No target7