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PROTOTYPE — MOCK DATAFigures are generated fixtures derived from the registry. Not ACF actuals.
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What's new

Every sprint from F0, generated from the plan ledger — including the findings, not only the features.

KPI dashboard documentation

The fourteen numbered deliverables, what each one answers and who it is for.

SUPPORT
KPI dashboard universityNOT BUILT

Not built. The nearest real thing today is the 25-minute walkthrough in 07 §2 and the tile-state gallery.

Upskill with KPI dashboardNOT BUILT

Not built. Role-based training belongs after UAT, when the packs people are trained on are the ones they will use.

Create support ticketIN THE ESTATE

ACF's service desk is ManageEngine ServiceDesk Plus — already a source system here (IT-04…IT-10). Q-08 is what would let this raise a ticket rather than describe one.

Ticket dashboardIN THE ESTATE

Same system, same question. The IT Ops pack already measures its SLAs.

Give feedback

Six rounds so far, and what each one produced. This is the loop the product was actually built on.

Vu Tuan Minh (CEO)
exec · read-only
Layers
L1, L2, L3
Scope
ACF and below
Packs in scope
13 of 13
Employee record
— a role, not a person
Settings — access rules and audit →

Clears the persona and returns you to the default reader. At fullstack this is Entra ID (A-21) and the identity stops being a cookie.

L3 · DEPARTMENT

Fraud Prevention & Investigation

Layer 3 — a department. Its scorecard is a metric pack.

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METRICS AT OR BELOW
0
SCORABLE
0
OFF TARGET OR STALE
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SCORE
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HEADCOUNT

What is measured here — Fraud Prevention & Investigation

Open the Fraud Prevention & Investigation pack →
Fraud decline rate
FR-01
23.9%
No target
MANAGEDLOOMS⏱ T+1P5

Head of Fraud Prevention & Investigation·IT System Development

Pre-disbursement rejections
FR-02
265.2
No target
MANUALLOOMS⏱ T+1P5

Head of Fraud Prevention & Investigation·IT System Development

Investigation cases
FR-03
41.5
No target
MANUALFraud register (Excel)⏱ T+1P5

Head of Fraud Prevention & Investigation·IT System Planning

Typology mix
FR-04
210.3
No target
MANUALFraud register⏱ T+1P5

Head of Fraud Prevention & Investigation·IT System Planning

Detection lag
FR-05
5,312.2
No target
MANUALFraud register⏱ T+1P5

Head of Fraud Prevention & Investigation·IT System Planning

Blacklist hit rate
FR-06
68.1%
No target
MANUALScoring + LOOMS⏱ T+1P5

Head of Fraud Prevention & Investigation·IT System Development

Loss avoided vs loss incurred
FR-07
17.7%
No target
MANUALFraud register + T24⏱ T+1P5

Head of Fraud Prevention & Investigation·IT System Planning

eKYC false-accept incidents
FR-08
2,226.7
No target
MANUALFraud register + eKYC⏱ T+1P5

Head of Fraud Prevention & Investigation·IT System Development

Ex-employee access retention
FR-09
6.8
No target
MANUALIAM⏱ T+1P5

Head of Fraud Prevention & Investigation·IT System Planning

STATE OF EVERYTHING AT OR BELOW THIS BOX
  • No target9