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PROTOTYPE — MOCK DATAFigures are generated fixtures derived from the registry. Not ACF actuals.
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What's new

Every sprint from F0, generated from the plan ledger — including the findings, not only the features.

KPI dashboard documentation

The fourteen numbered deliverables, what each one answers and who it is for.

SUPPORT
KPI dashboard universityNOT BUILT

Not built. The nearest real thing today is the 25-minute walkthrough in 07 §2 and the tile-state gallery.

Upskill with KPI dashboardNOT BUILT

Not built. Role-based training belongs after UAT, when the packs people are trained on are the ones they will use.

Create support ticketIN THE ESTATE

ACF's service desk is ManageEngine ServiceDesk Plus — already a source system here (IT-04…IT-10). Q-08 is what would let this raise a ticket rather than describe one.

Ticket dashboardIN THE ESTATE

Same system, same question. The IT Ops pack already measures its SLAs.

Give feedback

Six rounds so far, and what each one produced. This is the loop the product was actually built on.

Vu Tuan Minh (CEO)
exec · read-only
Layers
L1, L2, L3
Scope
ACF and below
Packs in scope
13 of 13
Employee record
— a role, not a person
Settings — access rules and audit →

Clears the persona and returns you to the default reader. At fullstack this is Entra ID (A-21) and the identity stops being a cookie.

L3 · DEPARTMENT

Operations

Layer 3 — a department. Its scorecard is a metric pack.

12
METRICS AT OR BELOW
5
SCORABLE
6
OFF TARGET OR STALE
51
SCORE
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HEADCOUNT

What is measured here — Operations Department

Open the Operations Department pack →
Double-disbursement incidents
OP-09
4,635.5
Off target
MANUALT24 + PGW⏱ T+1P2

Head of Operations Department·IT System Planning

Disbursement TAT by step
OP-01
0.8
No target
MANUALLOOMS⏱ T+1P2

Head of Operations Department·IT System Development

Monthly archive reconciliation completed
OP-08
70.4%
Off target-29.6pp vs 100.0%
MANUALOps register⏱ T+1P3

Head of Operations Department·IT System Planning

T+1 fee reconciliation completed
OP-11
0.7%
Off target-99.3pp vs 100.0%
MANAGEDPayment GW⏱ T+1P3

Head of Operations Department·IT System Development

Maker/checker SLA adherence
OP-02
46.0%
Off target-49.0pp vs 95.0%
MANUALLOOMS⏱ T+1P5target proposed

Head of Operations Department·IT System Development

Paper contract received within 5 working days
OP-07
4.4%
Off target-93.6pp vs 98.0%
MANUALOps register⏱ T+1P5target proposed

Head of Operations Department·IT System Planning

Unmatched payment rate
OP-10
19.9%
Stale
MANUALPayment GW + T24⏸ STALEP5

Head of Operations Department·IT System Planning

Disbursements per day
OP-03
154.4
No target
MANUALT24⏱ T+1P5

Head of Operations Department·IT System Planning

eKYC success rate
OP-04
64.3%
No target
MANUALeKYC/eSign (FPT)⏱ T+1P5

Head of Operations Department·IT System Development

eSign completion rate
OP-05
5.1%
No target
MANUALeKYC/eSign⏱ T+1P5

Head of Operations Department·IT System Development

Customer complaint resolution TAT
OP-12
81.8
No target
MANUALCS register⏱ T+1P5

Head of Operations Department·IT System Planning

Rejection at disbursement
OP-06
36.8%
On target+34.8pp vs 2.0%
MANUALLOOMS⏱ T+1P5target proposed

Head of Operations Department·IT System Development

STATE OF EVERYTHING AT OR BELOW THIS BOX
  • On target1
  • Off target5
  • Stale1
  • No target5