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PROTOTYPE — MOCK DATAFigures are generated fixtures derived from the registry. Not ACF actuals.
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What's new

Every sprint from F0, generated from the plan ledger — including the findings, not only the features.

KPI dashboard documentation

The fourteen numbered deliverables, what each one answers and who it is for.

SUPPORT
KPI dashboard universityNOT BUILT

Not built. The nearest real thing today is the 25-minute walkthrough in 07 §2 and the tile-state gallery.

Upskill with KPI dashboardNOT BUILT

Not built. Role-based training belongs after UAT, when the packs people are trained on are the ones they will use.

Create support ticketIN THE ESTATE

ACF's service desk is ManageEngine ServiceDesk Plus — already a source system here (IT-04…IT-10). Q-08 is what would let this raise a ticket rather than describe one.

Ticket dashboardIN THE ESTATE

Same system, same question. The IT Ops pack already measures its SLAs.

Give feedback

Six rounds so far, and what each one produced. This is the loop the product was actually built on.

Vu Tuan Minh (CEO)
exec · read-only
Layers
L1, L2, L3
Scope
ACF and below
Packs in scope
13 of 13
Employee record
— a role, not a person
Settings — access rules and audit →

Clears the persona and returns you to the default reader. At fullstack this is Entra ID (A-21) and the identity stops being a cookie.

L3 · DEPARTMENT

Debt Collection Operations

Layer 3 — a department. Its scorecard is a metric pack.

12
METRICS AT OR BELOW
1
SCORABLE
2
OFF TARGET OR STALE
85
SCORE
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HEADCOUNT

What is measured here — Collections / Debt Recovery

Open the Collections / Debt Recovery pack →

This box does not own the pack outright. It shares one with a sibling box on the chart, so these numbers describe both.

Conduct / complaint rate
CO-09
29.4%
Off target
MANUALCS + Nexusti⏱ T+1P2

Head of Debt Collection Operations·IT System Development

Resolved rate by bucket
CO-01
103.7%
No target
MANUALNexusti⏱ T+1P2

Head of Debt Collection Operations·IT System Development

Roll-forward rate
CO-02
3.5%
Off target+0.5pp vs 3.0%
MANUALNexusti + T24⏱ T+1P3

Head of Debt Collection Operations·IT System Planning

Call-window compliance
CO-10
3,111.2
On target
MANUALStringeeX logs⏱ T+1P3

Head of Debt Collection Operations·IT System Development

Roll-back / cure rate
CO-03
6.4%
No target
MANUALNexusti + T24⏱ T+1P5

Head of Debt Collection Operations·IT System Planning

Recovery amount vs target
CO-04
1,587.6
No target
MANUALNexusti + T24⏱ T+1P5

Head of Debt Collection Operations·IT System Planning

Portfolio coverage
CO-05
55,473.1
No target
MANUALNexusti⏱ T+1P5

Head of Debt Collection Operations·IT System Development

Contact rate
CO-06
54.5%
No target
MANUALNexusti + StringeeX⏱ T+1P5

Head of Debt Collection Operations·IT System Development

PTP kept rate
CO-07
58.5%
No target
MANUALNexusti⏱ T+1P5

Head of Debt Collection Operations·IT System Development

Collector productivity
CO-08
14.6
No target
MANUALNexusti + HR⏱ T+1P5

Head of Debt Collection Operations·IT System Development

Cost to collect
CO-11
55.9
No target
MANUALFinance + HR⏱ T+1P5

Head of Debt Collection Operations·IT System Planning

Waiver volume and approval level
CO-12
100.5%
No target
MANUALFinance⏱ T+1P5

Head of Debt Collection Operations·IT System Planning

STATE OF EVERYTHING AT OR BELOW THIS BOX
  • On target1
  • Off target2
  • No target9