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PROTOTYPE — MOCK DATAFigures are generated fixtures derived from the registry. Not ACF actuals.
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What's new

Every sprint from F0, generated from the plan ledger — including the findings, not only the features.

KPI dashboard documentation

The fourteen numbered deliverables, what each one answers and who it is for.

SUPPORT
KPI dashboard universityNOT BUILT

Not built. The nearest real thing today is the 25-minute walkthrough in 07 §2 and the tile-state gallery.

Upskill with KPI dashboardNOT BUILT

Not built. Role-based training belongs after UAT, when the packs people are trained on are the ones they will use.

Create support ticketIN THE ESTATE

ACF's service desk is ManageEngine ServiceDesk Plus — already a source system here (IT-04…IT-10). Q-08 is what would let this raise a ticket rather than describe one.

Ticket dashboardIN THE ESTATE

Same system, same question. The IT Ops pack already measures its SLAs.

Give feedback

Six rounds so far, and what each one produced. This is the loop the product was actually built on.

Vu Tuan Minh (CEO)
exec · read-only
Layers
L1, L2, L3
Scope
ACF and below
Packs in scope
13 of 13
Employee record
— a role, not a person
Settings — access rules and audit →

Clears the persona and returns you to the default reader. At fullstack this is Entra ID (A-21) and the identity stops being a cookie.

L3 · DEPARTMENT

System Infrastructure & Operations

Layer 3 — a department. Its scorecard is a metric pack.

12
METRICS AT OR BELOW
4
SCORABLE
4
OFF TARGET OR STALE
20
SCORE
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HEADCOUNT

What is measured here — IT Infrastructure & Operations

Open the IT Infrastructure & Operations pack →
DR test currency
IT-12
8.6
Off target-171.4 vs 180
MANUALDR records⏱ T+1P3

Head of Infrastructure & Operations·IT System Planning

Achieved RTO / RPO at last DR test
IT-08
—
No data
no series
UNMEASUREDDR test record○ NOT REPORTEDP3

Head of Infrastructure & Operations·IT System Planning

Incident volume by root cause
IT-06
5.4
No target
MANAGEDManageEngine SDP⏱ T+1P3

Head of Infrastructure & Operations·IT System Planning

P1 incident response vs SLA
IT-04
0.7%
Off target-94.3pp vs 95.0%
MANAGEDManageEngine SDP⏱ T+1P4target proposed

Head of Infrastructure & Operations·IT System Planning

Change success rate
IT-09
59.4%
Off target-35.6pp vs 95.0%
MANAGEDManageEngine SDP⏱ T+1P4target proposed

Head of Infrastructure & Operations·IT System Planning

Reopened-incident rate
IT-10
46.7%
Off target+41.7pp vs 5.0%
MANAGEDManageEngine SDP⏱ T+1P4target proposed

Head of Infrastructure & Operations·IT System Planning

T24 availability
IT-01
—
No data
no series
UNMEASUREDinfra monitoring○ NOT REPORTEDP4

Head of Infrastructure & Operations·IT System Planning

LOOMS / eKYC availability
IT-02
—
No data
no series
UNMEASUREDinfra monitoring○ NOT REPORTEDP4

Head of Infrastructure & Operations·IT System Planning

DWH / BI / StringeeX availability
IT-03
—
No data
no series
UNMEASUREDinfra monitoring○ NOT REPORTEDP4

Head of Infrastructure & Operations·IT System Planning

COB / EOD batch completion within window
IT-07
—
No data
no series
UNMEASUREDbatch scheduler○ NOT REPORTEDP4target proposed

Head of Infrastructure & Operations·IT System Planning

MTTR by severity
IT-05
2,741.9
No target
MANAGEDManageEngine SDP⏱ T+1P4

Head of Infrastructure & Operations·IT System Planning

Reconciliation match rate
IT-11
63.5%
No target
MANUALPayment GW + T24⏱ T+1P4

Head of Infrastructure & Operations·IT System Planning

STATE OF EVERYTHING AT OR BELOW THIS BOX
  • Off target4
  • No data5
  • No target3