← IT Infrastructure & Operations
INTERNAL PROCESS · KPI · LEADING
COB / EOD batch completion within windowIT-07
—○ No data○UNMEASURED
ACTUAL VS PLAN
VARIANCE TO PLAN — computed in-platform, not in Excel
DAILY COMPLETION — one cell per day
Weekends render as “no run”, not as failures: legacy T24 cannot post at weekends (a C-Bank dependency). Colouring them red would be a lie.
DEFINITION
- Formula
- on-time completions ÷ scheduled runs
- Unit / direction
- pct · higher better
- Source system
- batch scheduler
- Refresh
- daily_t1
- Target
- ≥ 99% (inferred)
- Target status
- PROPOSED BY IKIGAI (T-01)
- Baseline in context/
- category defined, no target
OWNERSHIP — two roles, two people (R-G-02)
Metric owner — owns the target and the result
Head of Infrastructure & Operations
Data owner — owns the source system and pipeline
IT System Planning
Both proposed by Ikigai and awaiting ACF confirmation (DEC-02).
COMMENTARY — why the number is what it is
No commentary recorded for this metric. A red tile with no explanation is the failure mode the current monthly pack already has.
Commentary is attached to the metric and period, not to a slide. It survives the month — which is what makes a variance reviewable at the next meeting instead of re-argued. Prototype — read-only fixtures; at fullstack this is the COMMENT table with author identity from AD.