INTERNAL PROCESS · KPI · LAGGING

DWH / BI / StringeeX availabilityIT-03

—○ No data○UNMEASURED

ACTUAL VS PLAN

DEFINITION

Formula: uptime ÷ business hours
Unit / direction: pct · higher better
Source system: infra monitoring
Refresh: daily_t1
Target: NOT COMMITTED
Target status: PROPOSED BY IKIGAI (T-01)
Baseline in context/: 99% business hours

OWNERSHIP — two roles, two people (R-G-02)

Metric owner — owns the target and the result

Head of Infrastructure & Operations

Data owner — owns the source system and pipeline

IT System Planning

Both proposed by Ikigai and awaiting ACF confirmation (DEC-02).

GUARD METRIC — the check on this number (R-G-06)

Change success rate

IT-09

59.4%

-35.6pp vs target 95.0%

MANAGEDManageEngine SDP⏱ T+1target proposed

Head of Infrastructure & Operations·IT System Planning

A headline KPI is resolved with its guard, so the pairing cannot be forgotten by the UI.

COMMENTARY — why the number is what it is

No commentary recorded for this metric. A red tile with no explanation is the failure mode the current monthly pack already has.

Commentary is attached to the metric and period, not to a slide. It survives the month — which is what makes a variance reviewable at the next meeting instead of re-argued. Prototype — read-only fixtures; at fullstack this is the COMMENT table with author identity from AD.