L2 · DIVISION
IT
Layer 2 — a division. Its scorecard rolls up the departments below it.
12
METRICS AT OR BELOW
4
SCORABLE
4
OFF TARGET OR STALE
20
SCORE
36
HEADCOUNT
4 BOXES BELOW THIS ONE
HIGHEST PRIORITY AT OR BELOW THIS BOX — 12 KPIS
This box has no pack of its own; everything measured here belongs to the boxes below it. Ordered by priority band first, then by worst state — a band is a property of the metric, a RAG is a property of this month.
- P3DR test currencyIT Infrastructure & Operations8.6Off target
- P3Achieved RTO / RPO at last DR testIT Infrastructure & Operations—No data
- P3Incident volume by root causeIT Infrastructure & Operations5.4No target
- P4P1 incident response vs SLAIT Infrastructure & Operations0.7%Off target
- P4Change success rateIT Infrastructure & Operations59.4%Off target
- P4Reopened-incident rateIT Infrastructure & Operations46.7%Off target
- P4T24 availabilityIT Infrastructure & Operations—No data
- P4LOOMS / eKYC availabilityIT Infrastructure & Operations—No data
- P4DWH / BI / StringeeX availabilityIT Infrastructure & Operations—No data
- P4COB / EOD batch completion within windowIT Infrastructure & Operations—No data
- P4MTTR by severityIT Infrastructure & Operations2,741.9No target
- P4Reconciliation match rateIT Infrastructure & Operations63.5%No target
STATE OF EVERYTHING AT OR BELOW THIS BOX
- Off target4
- No data5
- No target3