← IT Infrastructure & Operations
INTERNAL PROCESS · GUARD · LAGGING
Reopened-incident rateIT-10
46.7%✕ Off target◈MANAGED
ACTUAL VS PLAN
VARIANCE TO PLAN — computed in-platform, not in Excel
DEFINITION
- Formula
- reopened ÷ closed
- Unit / direction
- pct · lower better
- Source system
- ManageEngine SDP
- Refresh
- daily_t1
- Target
- ≤ 5% (inferred)
- Target status
- PROPOSED BY IKIGAI (T-01)
- Baseline in context/
- —
OWNERSHIP — two roles, two people (R-G-02)
Metric owner — owns the target and the result
Head of Infrastructure & Operations
Data owner — owns the source system and pipeline
IT System Planning
Both proposed by Ikigai and awaiting ACF confirmation (DEC-02).
COMMENTARY — why the number is what it is
No commentary recorded for this metric. A red tile with no explanation is the failure mode the current monthly pack already has.
Commentary is attached to the metric and period, not to a slide. It survives the month — which is what makes a variance reviewable at the next meeting instead of re-argued. Prototype — read-only fixtures; at fullstack this is the COMMENT table with author identity from AD.