← Collections / Debt Recovery
INTERNAL PROCESS · GUARD · LEADING
Call-window complianceCO-10
3,111.2✓ On target◇MANUAL
ACTUAL VS PLAN
VARIANCE TO PLAN — computed in-platform, not in Excel
DEFINITION
- Formula
- calls outside 07:00–21:00 ÷ calls
- Unit / direction
- number · higher better
- Source system
- StringeeX logs
- Refresh
- daily_t1
- Target
- 0
- Target status
- From an ACF document
- Baseline in context/
- procedures prohibit; execution untested
OWNERSHIP — two roles, two people (R-G-02)
Metric owner — owns the target and the result
Head of Debt Collection Operations
Data owner — owns the source system and pipeline
IT System Development
Both proposed by Ikigai and awaiting ACF confirmation (DEC-02).
COMMENTARY — why the number is what it is
No commentary recorded for this metric. A red tile with no explanation is the failure mode the current monthly pack already has.
Commentary is attached to the metric and period, not to a slide. It survives the month — which is what makes a variance reviewable at the next meeting instead of re-argued. Prototype — read-only fixtures; at fullstack this is the COMMENT table with author identity from AD.