REGISTRY ADMIN · READ-ONLY IN THE PROTOTYPE

The metric registry

140 definitions. The registry — not the dashboard — is the system of record for what a metric means, who owns it and what its threshold is. Changing a threshold is a registry change under change control (R-G-10), not a code change, which is why every chart on this site reads its bands from here.

Every definition now carries a priority band (13 §A.2), derived by a published rule from facts already in the registry — on the company BSC, regulatory, guarding something, target taken from an ACF document, phase. Each one shows the clause that produced it on hover, and every one of the 140 is proposed by Ikigai. None is agreed by ACF — and Q-28 asks who owns that decision, because a band ranks one department’s work against another’s.

140

DEFINITIONS

110

🔴 MANUAL TIER

101

WITH NO AGREED TARGET

107

TARGET PROPOSED BY IKIGAI

SOURCE IN NO INVENTORY

PRIORITIES AGREED OF 140

GOVERNANCE RULES, EVALUATED AGAINST THE ACTUAL REGISTRY

✓R-G-02 — metric_owner and data_owner must be different roles— 0 metrics share one role
✕R-G-11 — a metric may not publish without an agreed target— 101 would be blocked from publishing
✕R-G-01 — every metric names a source system in the ACF inventory— 5 name a system in no inventory

These are the same checks tools/validate_registry.py runs in CI. A governance rule that is only written down is a wish; these are executable, and at fullstack R-G-02 is additionally a database CHECK constraint so it cannot be bypassed by an application bug.

ALL DEFINITIONS — EDIT IS DISABLED (H-01 DELIVERS WRITES AT FULLSTACK)

SEARCH — ID, NAME, FORMULA, OWNERDEPARTMENTPERSPECTIVETYPETIERPRIORITYORDERGOVERNANCE

Showing 140 of 140 definitions · 1 filter active

ID COLOURFINANCIAL CUSTOMER INTERNAL PROCESS PEOPLE & LEARNING· the PERSPECTIVE column says the same thing in words

ID	PRIORITY	NAME	DEPT	PERSPECTIVE	TYPE	TIER	TARGET	METRIC OWNER	DATA OWNER
AP-01	P4	Applications received	Appraisal / Underwriting	INTERNAL PROCESS	KPI	◈MANAGED	n/a — volume context	Head of Appraisal Department	IT System Planning
AP-02	P2	Approval ratio	Appraisal / Underwriting	CUSTOMER	KPI	◈MANAGED	TBC	Head of Appraisal Department	IT System Planning
AP-03	P4	TAT — Installment CD	Appraisal / Underwriting	INTERNAL PROCESS	KPI	◈MANAGED	TBC	Head of Appraisal Department	IT System Planning
AP-04	P4	TAT — ACS cross-sell	Appraisal / Underwriting	INTERNAL PROCESS	KPI	◈MANAGED	TBC	Head of Appraisal Department	IT System Planning
AP-05	P4	TAT — Cash NTB	Appraisal / Underwriting	INTERNAL PROCESS	KPI	◈MANAGED	TBC	Head of Appraisal Department	IT System Planning
AP-06	P4	Decline-reason mix	Appraisal / Underwriting	INTERNAL PROCESS	KPI	◈MANAGED	monitor	Head of Appraisal Department	IT System Development
AP-07	P4	Throughput per underwriter	Appraisal / Underwriting	PEOPLE & LEARNING	KPI	◈MANAGED	TBC	Head of Appraisal Department	IT System Planning
AP-08	P3	Score-band cut-off adherence	Appraisal / Underwriting	INTERNAL PROCESS	KPI	◈MANAGED	0	Head of Appraisal Department	IT System Planning
AP-09	P2	FPD5+ on approved vintage	Appraisal / Underwriting	INTERNAL PROCESS	KRI	◇MANUAL	≤ 4%	Head of Appraisal Department	IT System Planning
AP-10	P4	QA sample pass rate	Appraisal / Underwriting	INTERNAL PROCESS	GUARD	◇MANUAL	≥ 95% (inferred)	Head of Appraisal Department	IT System Planning
AP-11	P3	KRI 376/2024 — assessment errors	Appraisal / Underwriting	INTERNAL PROCESS	KRI	◇MANUAL	acceptable = 0%	Head of Appraisal Department	IT System Planning
AP-12	P3	KRI 376/2024 — fraud/collusion detected	Appraisal / Underwriting	PEOPLE & LEARNING	KRI	◇MANUAL	acceptable = 0	Head of Appraisal Department	IT System Planning
BM-01	P5	Partner contract cycle time	Business Management	INTERNAL PROCESS	KPI	◇MANUAL	— none agreed	Head of Business Management	IT System Planning
BM-02	P5	POS onboarding TAT	Business Management	INTERNAL PROCESS	KPI	◇MANUAL	— none agreed	Head of Business Management	IT System Planning
BM-03	P5	Partner concentration	Business Management	FINANCIAL	KRI	◇MANUAL	— none agreed	Head of Business Management	IT System Development
BM-04	P5	Subsidy cost on 0% schemes	Business Management	FINANCIAL	KPI	◇MANUAL	— none agreed	Head of Business Management	IT System Development
BM-05	P5	Subsidy-to-rate conversion governance	Business Management	INTERNAL PROCESS	KRI	◇MANUAL	— none agreed	Head of Business Management	IT System Planning
BM-06	P5	Active partner count by tier	Business Management	CUSTOMER	KPI	◇MANUAL	— none agreed	Head of Business Management	IT System Development
BM-07	P5	Scheme coverage per POS	Business Management	INTERNAL PROCESS	KPI	◇MANUAL	— none agreed	Head of Business Management	IT System Development
BM-08	P5	Dealer exclusion / blacklist hits	Business Management	INTERNAL PROCESS	KRI	◇MANUAL	— none agreed	Head of Business Management	IT System Development
CO-01	P2	Resolved rate by bucket	Collections / Debt Recovery	CUSTOMER	KPI	◇MANUAL	per bucket TBC	Head of Debt Collection Operations	IT System Development
CO-02	P3	Roll-forward rate	Collections / Debt Recovery	INTERNAL PROCESS	KPI	◇MANUAL	≤ 3%	Head of Debt Collection Operations	IT System Planning
CO-03	P5	Roll-back / cure rate	Collections / Debt Recovery	CUSTOMER	KPI	◇MANUAL	TBC	Head of Debt Collection Operations	IT System Planning
CO-04	P5	Recovery amount vs target	Collections / Debt Recovery	FINANCIAL	KPI	◇MANUAL	TBC	Head of Debt Collection Operations	IT System Planning
CO-05	P5	Portfolio coverage	Collections / Debt Recovery	INTERNAL PROCESS	KRI	◇MANUAL	bands TBC	Head of Debt Collection Operations	IT System Development

Page 1 of 6 · 25 per page. Filters live in the URL, so this view is a link you can send — which is how “the 101 metrics with no agreed target” becomes a conversation rather than a screenshot.