REGISTRY ADMIN · READ-ONLY IN THE PROTOTYPE

The metric registry

140 definitions. The registry — not the dashboard — is the system of record for what a metric means, who owns it and what its threshold is. Changing a threshold is a registry change under change control (R-G-10), not a code change, which is why every chart on this site reads its bands from here.

Every definition now carries a priority band (13 §A.2), derived by a published rule from facts already in the registry — on the company BSC, regulatory, guarding something, target taken from an ACF document, phase. Each one shows the clause that produced it on hover, and every one of the 140 is proposed by Ikigai. None is agreed by ACF — and Q-28 asks who owns that decision, because a band ranks one department’s work against another’s.

140

DEFINITIONS

110

🔴 MANUAL TIER

101

WITH NO AGREED TARGET

107

TARGET PROPOSED BY IKIGAI

SOURCE IN NO INVENTORY

PRIORITIES AGREED OF 140

GOVERNANCE RULES, EVALUATED AGAINST THE ACTUAL REGISTRY

✓R-G-02 — metric_owner and data_owner must be different roles— 0 metrics share one role
✕R-G-11 — a metric may not publish without an agreed target— 101 would be blocked from publishing
✕R-G-01 — every metric names a source system in the ACF inventory— 5 name a system in no inventory

These are the same checks tools/validate_registry.py runs in CI. A governance rule that is only written down is a wish; these are executable, and at fullstack R-G-02 is additionally a database CHECK constraint so it cannot be bypassed by an application bug.

ALL DEFINITIONS — EDIT IS DISABLED (H-01 DELIVERS WRITES AT FULLSTACK)

SEARCH — ID, NAME, FORMULA, OWNERDEPARTMENTPERSPECTIVETYPETIERPRIORITYORDERGOVERNANCE

Showing 140 of 140 definitions · 1 filter active

ID COLOURFINANCIAL CUSTOMER INTERNAL PROCESS PEOPLE & LEARNING· the PERSPECTIVE column says the same thing in words

ID	PRIORITY	NAME	DEPT	PERSPECTIVE	TYPE	TIER	TARGET	METRIC OWNER	DATA OWNER
NS-04	P2	Sales-officer productivity	National Sales Network	PEOPLE & LEARNING	KPI	◇MANUAL	— none agreed	Head of National Sales Network	IT System Planning
NS-05	P5	Sales headcount vs plan	National Sales Network	PEOPLE & LEARNING	KPI	◇MANUAL	— none agreed	Head of National Sales Network	HR Systems Administrator
NS-06	P5	New POS onboarding TAT	National Sales Network	INTERNAL PROCESS	KPI	◇MANUAL	— none agreed	Head of National Sales Network	IT System Planning
NS-07	P5	Region variance in activation	National Sales Network	CUSTOMER	KPI	◇MANUAL	— none agreed	Head of National Sales Network	IT System Development
NS-08	P5	Merchant concentration	National Sales Network	FINANCIAL	KRI	◇MANUAL	— none agreed	Head of National Sales Network	IT System Development
NS-09	P5	Span of control	National Sales Network	PEOPLE & LEARNING	KRI	◇MANUAL	— none agreed	Head of National Sales Network	HR Systems Administrator
NS-10	P5	FPD5+ by POS	National Sales Network	INTERNAL PROCESS	KRI	◇MANUAL	— none agreed	Head of National Sales Network	IT System Planning
OP-01	P2	Disbursement TAT by step	Operations Department	INTERNAL PROCESS	KPI	◇MANUAL	TBC	Head of Operations Department	IT System Development
OP-02	P5	Maker/checker SLA adherence	Operations Department	INTERNAL PROCESS	KPI	◇MANUAL	≥ 95% (inferred)	Head of Operations Department	IT System Development
OP-03	P5	Disbursements per day	Operations Department	CUSTOMER	KPI	◇MANUAL	TBC	Head of Operations Department	IT System Planning
OP-04	P5	eKYC success rate	Operations Department	INTERNAL PROCESS	KPI	◇MANUAL	TBC	Head of Operations Department	IT System Development
OP-05	P5	eSign completion rate	Operations Department	CUSTOMER	KPI	◇MANUAL	TBC	Head of Operations Department	IT System Development
OP-06	P5	Rejection at disbursement	Operations Department	INTERNAL PROCESS	GUARD	◇MANUAL	≤ 2% (inferred)	Head of Operations Department	IT System Development
OP-07	P5	Paper contract received within 5 working days	Operations Department	INTERNAL PROCESS	KPI	◇MANUAL	≥ 98% (inferred)	Head of Operations Department	IT System Planning
OP-08	P3	Monthly archive reconciliation completed	Operations Department	INTERNAL PROCESS	KPI	◇MANUAL	100%	Head of Operations Department	IT System Planning
OP-09	P2	Double-disbursement incidents	Operations Department	INTERNAL PROCESS	KRI	◇MANUAL	0	Head of Operations Department	IT System Planning
OP-10	P5	Unmatched payment rate	Operations Department	INTERNAL PROCESS	KRI	◇MANUAL	bands TBC	Head of Operations Department	IT System Planning
OP-11	P3	T+1 fee reconciliation completed	Operations Department	INTERNAL PROCESS	KPI	◈MANAGED	100%	Head of Operations Department	IT System Development
OP-12	P5	Customer complaint resolution TAT	Operations Department	CUSTOMER	KPI	◇MANUAL	TBC	Head of Operations Department	IT System Planning
PD-01	P2	Disbursement by scheme	Product Development & Marketing	FINANCIAL	KPI	◇MANUAL	— none agreed	Head of Product Development & Marketing	IT System Planning
PD-02	P5	Yield by scheme	Product Development & Marketing	FINANCIAL	KPI	◇MANUAL	— none agreed	Head of Product Development & Marketing	IT System Planning
PD-03	P5	Standard-scheme mix	Product Development & Marketing	FINANCIAL	KPI	◇MANUAL	— none agreed	Head of Product Development & Marketing	IT System Planning
PD-04	P2	Insurance attachment rate	Product Development & Marketing	CUSTOMER	KPI	◇MANUAL	— none agreed	Head of Product Development & Marketing	IT System Planning
PD-05	P5	Insurance premium ratio	Product Development & Marketing	FINANCIAL	KPI	◇MANUAL	— none agreed	Head of Product Development & Marketing	IT System Development
PD-06	P5	Scheme profitability	Product Development & Marketing	FINANCIAL	KPI	◇MANUAL	— none agreed	Head of Product Development & Marketing	IT System Planning

Page 5 of 6 · 25 per page. Filters live in the URL, so this view is a link you can send — which is how “the 101 metrics with no agreed target” becomes a conversation rather than a screenshot.