IT Ops — ManageEngine daily

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IT Infrastructure & Operations · production · 1 dataset

sdp_requests_daily

ServiceDesk requests, daily · grain day · v1

Columns of dataset sdp_requests_daily
COLUMN	TYPE	REQ	YOUR NAME FOR IT	DOMAIN
period	date (YYYY-MM-DD)	yes	req_date	—
org_unit	enum	yes	— same	—
metric_id	enum	yes	kpi_code	IT-04 · IT-05 · IT-06 · IT-09
value	decimal	yes	measure	—
unit	enum	no	— same	number · pct

BOUND METRICS — ONE PRODUCER EACH (A-39)

IT-04 P1 incident response vs SLA IT-05 MTTR by severity IT-06 Incident volume by root cause IT-09 Change success rate

THE SCHEMA IS GENERATED, NOT NEGOTIATED

Every column above is derived from registry/metrics/*.yml — grain, unit, direction and the enum domain. The department may call its column kpi_code; the mapping is stored so their export does not have to change. What is not negotiable is the meaning, and that comes from the registry, which is the same contract every other surface in this app reads.