May 2025 report — ACF KPI

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May 2025

1 · Exceptions as at 2025-05-31

METRIC	DEPT	PRIORITY	STATE	VALUE	TARGET	WHY
CG-01 Direct Disbursement Ratio (DDR)	Corporate Governance	P1	Off target	64.02	30	Regulatory threshold. Not a prioritisation choice.
CG-01B Direct Disbursement Ratio (flow basis)	Corporate Governance	P2	Off target	46.09	30	Regulatory threshold. Not a prioritisation choice.
CR-05 Provision expense vs budget	Credit Risk & Portfolio Management	P1	Off target	49.3	100	Off the agreed target.
CR-09 Gross NPL before write-off + write-off volume	Credit Risk & Portfolio Management	P1	Off target	28.18	4	Off the agreed target.
CO-09 Conduct / complaint rate	Collections / Debt Recovery	P2	Off target	38.88	0	Off the agreed target.
OP-09 Double-disbursement incidents	Operations Department	P2	Off target	4538.38	0	Off the agreed target.
CR-07 Merchant NST monitoring	Credit Risk & Portfolio Management	P3	Off target	3.75	3	Off the agreed target.
FN-06 Close cycle days	Finance & Accounting	P3	Off target	2799.42	2	Off the agreed target.
FN-08 STRAVIS submission timeliness	Finance & Accounting	P3	Off target	8.3	100	Off the agreed target.
IT-12 DR test currency	IT Infrastructure & Operations	P3	Off target	6.59	180	Off the agreed target.
OP-08 Monthly archive reconciliation completed	Operations Department	P3	Off target	73.42	100	Off the agreed target.
OP-11 T+1 fee reconciliation completed	Operations Department	P3	Off target	0.94	100	Off the agreed target.
AP-10 QA sample pass rate	Appraisal / Underwriting	P4	Off target	45.92	95	Off the agreed target — a target Ikigai proposed, not one ACF agreed.
CG-06 Policy currency	Corporate Governance	P4	Off target	36.54	95	Off the agreed target — a target Ikigai proposed, not one ACF agreed.
CG-07 Open audit findings ageing	Corporate Governance	P4	Off target	4099.65	0	Off the agreed target — a target Ikigai proposed, not one ACF agreed.
IT-04 P1 incident response vs SLA	IT Infrastructure & Operations	P4	Off target	0.71	95	Off the agreed target — a target Ikigai proposed, not one ACF agreed.
IT-09 Change success rate	IT Infrastructure & Operations	P4	Off target	59.44	95	Off the agreed target — a target Ikigai proposed, not one ACF agreed.
IT-10 Reopened-incident rate	IT Infrastructure & Operations	P4	Off target	49.14	5	Off the agreed target — a target Ikigai proposed, not one ACF agreed.
OP-02 Maker/checker SLA adherence	Operations Department	P5	Off target	44.75	95	Off the agreed target — a target Ikigai proposed, not one ACF agreed.
OP-07 Paper contract received within 5 working days	Operations Department	P5	Off target	4.4	98	Off the agreed target — a target Ikigai proposed, not one ACF agreed.
CO-02 Roll-forward rate	Collections / Debt Recovery	P3	Watch	3.02	3	Off the agreed target.

6 · What this report cannot tell you

28 of 140 metrics in your scope could be scored at all (20%). This report describes those; the rest have no agreed target, no reported value, or a target of zero that a ratio cannot express (Q-34).
Nothing in your scope is CERTIFIED. 110 metrics are assembled by hand and 7 are not measured at all, so every figure above is at best MANAGED (R-G-07).
101 metrics have no agreed target, so they cannot appear as exceptions however they are performing. Absence from the exception list is not evidence of health.
The series in this registry report monthly. A monthly period contains one point per metric, so a single unusual month is the whole reading (Q-32).
14 of the targets these variances are measured against were proposed by Ikigai and have not been agreed by ACF (T-01).

May 2025

1 · Exceptions as at 2025-05-31

2 · What changed since April 2025

3 · How much could be measured at all

4 · Feeds needing action

5 · Campaigns touching this period

6 · What this report cannot tell you